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Case Study / Creative Operations

I rebuilt a stalled ad operation into a measured, lower-cost production engine.

The operating discipline behind the channels I run. Fractional editing and creative-operations lead for a fast-scaling direct-to-consumer health brand running high-volume Meta performance ads across the DACH market.

Role
Fractional Editing & Creative Ops Lead
Sector
DTC Health & Supplements
Market
DACH / German-speaking
Team
~9 editors plus voiceover, fully distributed
The Result
~44%
Lower per-asset production cost
By redesigning the pay model from flat retainers to a per-batch structure.
Built
The team's first end-to-end tracking and daily reporting
Real-time visibility into output, backlog and cost, where there had been none.
Reversed
The backlog trajectory within weeks
Output engineered to outpace incoming briefs, turning the backlog from growing to shrinking.
The Situation

A creative engine that had outgrown its own processes.

The brand was scaling fast on paid social, but its creative production had grown organically and hit a ceiling. Briefs were piling up faster than they could be edited, turnaround was slow, per-asset costs were climbing, and there was no reliable picture of how much the team was actually producing.

A distributed international freelance editing team was running without shared processes, clear incentives, or a real onboarding path, and the founders had no data to steer by. I was brought in on a fractional basis to take ownership of the editing function and turn production around.

The Work

Five parallel workstreams, run at once.

Compensation

Rebuilt the pay model around output.

Moved the editing team from flat retainers to a transparent per-batch model: tiered rates by format complexity, a bonus for clean first-pass work, and performance-linked bonuses for ads that won in-market. Pay now tracked directly to volume and quality, while per-asset cost dropped by roughly 44 percent.

Visibility

Built a data backbone from scratch.

Stood up the team's first end-to-end production tracking, including an automated daily recap covering output versus intake, per-editor throughput, backlog and cycle time, plus a forecasting method built on real intake rate, run rate and editor capacity. For the first time, leadership could decide from data instead of guesswork.

Diagnosis

Fixed the system, not the people.

Separated structural bottlenecks, jammed review stages, voiceover routing errors, incomplete briefs and tracking gaps, from genuine performance issues, and resolved them at the source. A 16-point quality checklist cut revision rounds and standardized output before delivery.

Team

Led a distributed international team.

Managed around nine editors plus voiceover specialists across multiple time zones: onboarding, capacity planning, routing each format to the right strengths, and daily hands-on support, while holding firm but humane standards through real-world disruptions without losing throughput.

Stakeholders

Translated between speed and cost.

Sat between founders pulling for raw speed and others pushing cost discipline, anchored every decision in data, and replaced ad-hoc pressure with clear forecasts and joint decision-making.

The Outcome

A chaotic operation became a measurable one.

Within the first weeks, the department had a new compensation model, a working data and reporting system, a standardized quality process, and a backlog that had turned the corner from growing to shrinking, with weekly output climbing toward target. An organically grown operation had become a measurable, process-driven function with the structures in place to keep improving.

Easily the best lead I've worked with.
Senior editor on the team
Capabilities

Creative operations, engineered like a system.

Creative Operations Performance-Creative Production Team Leadership Process & Systems Design Compensation Strategy Forecasting & Reporting Stakeholder Management
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